We have specialized national repair depots that handle our repairs and reimbursement evaluations, and the majority of claims are shipped directly to them. We usually pay for shipping, both ways if applicable.
We don't use local repair shops for most claims, because it is easier for us to ensure quality repairs when we use a small selection of centrally-located repair facilities. It also is more cost-efficient, keeping our warranty prices low. Using these centralized depots allows us to maintain such high quality that we guarantee the work performed by any of these repair depots for 90 days!
If your item needs to be repaired and is too large to ship (for example, televisions over 37", desktop computers, large printers, and major appliances), we will find a shop local to you who will be able to handle your claim. We’ll send someone to your home to take a look. Who it is will depend on the item and the type of issue.
If your item is shippable but needs specialized packaging, such as laptops, cameras, and flat screen televisions under 37", we will send you a prepaid shipping box and packing materials so that you can securely send your item to us.
If our Warranty Service Specialist determines that your item needs to be replaced, or that estimated repair costs would exceed the value of your coverage with us, you will receive a reimbursement so you can purchase a replacement item - up to the original purchase price of the item.