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What don't you cover?

Answer:

The SquareTrade warranty covers malfunctions and failures that occur during normal product use. Items and issues we do not cover include, but are not limited to:

  • Accidental damage, unless you also purchased our Accidental Damage from Handling coverage
  • Damage from misuse, negligence, loss or theft, or failure to perform proper maintenance
  • Cosmetic damage to any non-operating parts which does not affect the functionality of the item
  • Television, monitor, and/or projector screen imperfections, including burn-in and dead pixels (unless such defects exceed the manufacturer's criteria for acceptable dead or stuck pixels)
  • Consumable items such as light bulbs or lamps, fuses, and batteries
  • Accessories, including chargers and extension cables
  • Software issues or data, including viruses, spyware, lost or corrupted data or programs, etc.
  • Products intended for heavy commercial or industrial use.
  • Pre-existing conditions, dead-on-arrival (DOA) items, or items that fail within any exclusionary period

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