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Most Viewed 'Coverage Details' Articles

  • Do I have to register my warranty?
    If you purchased your warranty directly from SquareTrade there is no need to register as you've already set up your warranty with us! However to ensure filing a claim is as easy as possible...
  • What do you cover?
    The SquareTrade warranty covers malfunctions and failures that occur during normal product use. Items and issues we do not cover include, but are not limited to:
  • How does your coverage work with my manufacturer's warranty? When will my warranty start for a new item?
    On new items, our coverage starts from the date of item purchase. Since you purchased your item as new, some part of this period will overlap with the manufacturer's warranty …
  • Can I get coverage for my refurbished or used item?
    SquareTrade offers Care Plans directly for new items only. Some of our resellers offer Care Plans on refurbished items, given that the item was also purchased through that reseller. Used items are only eligible when purchased on eBay.
  • I purchased a Service Plan at Costco. How does the coverage work?
    The details of your coverage depend on what item you purchased at Costco...
  • What types of items are eligible for coverage?
    Broadly speaking, SquareTrade offers coverage for consumer electronics items and home appliances for indoor use. We can also cover brand-new jewelry and watches. Some examples of eligible items include...
  • If I file a claim, is there a deductible?
    Most SquareTrade Care Plans do not require a deductible for service. However, if your covered product is a mobile phone, a deductible may apply to some or all claims you file...
  • I live in Canada. Can I get your coverage?
    Coverage is available to Canadian residents for purchases through eBay's U.S. site, as well as TigerDirect and CompUSA. Please see the full article for details and restrictions.
  • Do you offer coverage for accidents like drops and spills?
    Accidental Damage from Handling (ADH) coverage is available for certain items.  This coverage is in addition to our base coverage against item failures, and protects your unit against drops, spills, and other accidents that occur during normal usage…
  • Do you offer a plan that will replace my items?
    Since SquareTrade specializes in being a premier warranty provider, we do not sell electronics items, and we don't generally have the necessary supply chain to be able to provide replacement items or offer a replacement plan.  We'd have to have a ma…
  • Does SquareTrade offer dispute resolution or mediation services?
    Due to changes made by eBay in 2008, SquareTrade no longer provides online dispute resolution or mediation services...
  • Covered Issues: Cell Phones
    We cover any mechanical or electrical failure of the covered cell phone that occurs during normal usage.  This does not include user-replaceable batteries, chargers, headphones, or other accessories. Common issues that are covered for cell phones …
  • Why is a 1 year Protection Plan on a refurbished item the same price as a 3 year Plan on a new item?
    The base length of the SquareTrade Care Plan is based on the condition of the item, while the price of the Care Plan is based on the purchase price of the item. SquareTrade offers a 3 year Care Plan on most new items with at least an existing 90 day…
  • Do you cover bulbs or bulb replacement for DLP or projection TVs?
    We do cover bulb failure for LCD TVs, because these backlight bulbs are sealed-in and must be replaced by a qualified technician. However, bulbs for DLP and other types of projection TVs, as well as projectors, are consumable items that are only i…
  • I'm an eBay seller, and I have questions about the CarePlus program.
    For questions about the CarePlus program, please see our CarePlus FAQ.
  • Do you cover batteries?
    Batteries, including rechargeable batteries that may be included with an item, are typically consumable items which are intended to be replaced by the user of the item when they wear out.If the battery of the item is not sealed-in, is detachable w…
  • When does my coverage start on a refurbished item?
    Our coverage on refurbished items begins 61 days after the date the item was purchased, or at the expiration of any manufacturer's or seller's warranty, whichever is later.  You'll receive the full 1 or 2 years of coverage that you purchased, starti…
  • Do you offer coverage for items from Craigslist or classified ads?
    We do not offer warranties for any items purchased from Craigslist, classified ads, or any person-to-person transactions, including items purchased from friends or family members. Items from pawn shops, thrift stores, and other stores selling used goods are also ineligible.
  • Do you cover dead pixels?
    SquareTrade, being an extended warranty provider, does not have a specific policy for dead or stuck pixels, because quality can vary widely between brands.  Most manufacturers consider a certain amount of dead or stuck pixels on an LCD screen accept…
  • Do you cover iPhones?
    We offer extended warranties for iPhones newly purchased in the past 30 days from any Apple-authorized retailer. We also offer coverage for any previously purchased, fully functional iPhones, regardless of age, through our "Warranty for iPhone" iPhone app.
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