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1-877-WARRANTY
Call 1-877-927-7268 or Email Us
Call 1-877-927-7268 or Email Us
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Most Viewed FAQ Articles
- 1. What don't you cover?The SquareTrade warranty covers malfunctions and failures that occur during normal product use. Items and issues we do not cover include, but are not limited to…
- 2. How do I file a claim?To make filing a claim as easy as possible, we've given you the control to begin this process at your convenience. You can file a claim 24/7 through your My Warranties account. To access your SquareTrade…
- 3. How do I transfer, view, or cancel my Care Plan?We’ve centralized all your Care Plans in one place and given you the control to manage them 24/7.Go to the “My Warranties” tab and select “Manage my Warranties.” A number of linked options will appear below. From …
- 4. Do I need to provide proof of purchase?Yes, in most cases. In order to file a claim for your item we require a copy of your item’s purchase receipt (showing the purchase date and price) be on file with us.You can fax or email a copy of your receipt to us at any time. To email a copy of your re…
- 5. If my item breaks, where will I have to send it?We have specialized national repair depots that handle our repairs and reimbursement evaluations, and the majority of claims are shipped directly to them. We pay for shipping, both ways if applicable.
- 6. My item was on sale. Can I get a Care Plan for the full replacement value?Your SquareTrade Care Plan is limited in value to the purchase price of your item, and we generally ask you to use the actual price paid for your item when purchasing a warranty. However, if you bought your item from a retail website or store, and…
- 7. If I cancel my Care Plan, what will I get as a refund?We’ll provide you a full refund if you cancel within 30 days. If you cancel after 30 days, we’ll pro-rate your refund based on how much time has passed since your Care Plan purchase.
- 8. How long do I have to buy a SquareTrade Care Plan?You can buy a SquareTrade warranty on a retail item within 90 days of item purchase. For an eBay item, the purchase window is 30 days following the end of the auction, whether or not you've received the item.
- 9. Do you offer coverage for accidents like drops and spills?Accidental Damage from Handling (ADH) coverage is available for certain items. This coverage is in addition to our base coverage against item failures, and protects your unit against drops, spills, and other accidents that occur during normal usage…
- 10. What types of items are eligible for coverage?Broadly speaking, SquareTrade offers coverage for consumer electronics items and home appliances for indoor use. We can also cover brand-new jewelry and watches. Some examples of eligible items include...