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Most Viewed FAQ Articles
- 1. What do you cover?The SquareTrade warranty covers malfunctions and failures that occur during normal product use. Items and issues we do not cover include, but are not limited to:
- 2. How do I file a claim?To make filing a claim as easy as possible, we've given you the control to begin this process at your convenience. You can file a claim 24/7 through your My Warranties account. To access your SquareTrade…
- 3. My item was on sale. Can I get a Protection Plan for the full replacement value?Your SquareTrade Care Plan is limited in value to the purchase price of your item, and we generally ask you to use the actual price paid for your item when purchasing a warranty. However, if you bought your item from a retail website or store, and…
- 4. Do I need to provide proof of purchase?Yes, in most cases. In order to file a claim for your item we require a copy of your item’s purchase receipt (showing the purchase date and price) be on file with us.You can fax or email a copy of your receipt to us at any time. To email a copy of your re…
- 5. How do I transfer, view, or cancel my Protection Plan?We’ve centralized all your Care Plans in one place and given you the control to manage them 24/7.Go to the “My Warranties” tab and select “Manage my Warranties.” A number of linked options will appear below. From …
- 6. I purchased a Service Plan at Costco. How do I register my coverage?There are two ways to register your service plan: online, or by phone...
- 7. How long do I have to buy a SquareTrade Protection Plan?You can buy a SquareTrade warranty on a retail item within 30 days of item purchase. This applies to warranties both with and without accidental damage coverage...
- 8. If I file a claim, is there a deductible?Most SquareTrade Care Plans do not require a deductible for service. However, if your covered product is a mobile phone, a deductible may apply to some or all claims you file...
- 9. Can I get coverage for my refurbished or used item?SquareTrade offers Care Plans directly for new items only. Some of our resellers offer Care Plans on refurbished items, given that the item was also purchased through that reseller. Used items are only eligible when purchased on eBay.
- 10. If my item breaks, where will I have to send it?We have specialized national repair depots that handle our repairs and reimbursement evaluations, and the majority of claims are shipped directly to them. We pay for shipping, both ways if applicable.